Emotional exhaustion: relationships with the perceived organizational support and coping strategies in the work place

• Autor(es):

  Tamayo, Mauricio Robayo (Universidade Federal do Rio Grande do Norte. Departamento de Psicologia);

  Tróccoli, Bartholomeu Torres (Universidade de Brasília. Departamento de Psicologia Social e do Trabalho).

• Fonte:

  Estudos de Psicologia (Natal); volume 7, número 1, páginas 37-46. Janeiro 2002.

• Assuntos:

  Emotional exhaustion;

  Burnout;

  Organizational support;

  Coping.

• Resumo:

  Emotional exhaustion is regarded as the principal dimension of the burnout. Several studies show that characteristics of job setting and the employee are associated with the development of emotional exhaustion. This study present the results of a research about the relationship among emotional exhaustion, the perceived organizational support (POS) and coping strategies in the work place. 396 workers answered a scale of emotional exhaustion, one of POS and one another of coping. The dimensions performance management, overload, social support and promotion and salaries from the POS scale and the dimension escape from the coping scale were significant predictors of the dimension psychological exhaustion from the emotional exhaustion scale. The second dimension from the emotional exhaustion scale, perception of wear, was significantly predicted only by the factors social support and overload from the POS scale. Recommendations for the management of emotional exhaustion are presented.

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